Online:Technical Support

This page is for technical problems with Elder Scrolls Online (e.g., video cards, system software issues). It also lists probable causes and possible workarounds and solutions. For problems with game logic, see the page of the relevant quest or NPC. If you need information on whether or not your PC should be able to run ESO, please see System Requirements.

Crashes

Random Crashes

Memory

You may not have enough system RAM or video RAM.

Solutions

1. The obvious solution is to buy more RAM or upgrade your video card.
2. Disable high-def textures if you have less than 4 Gig system RAM or 1 Gig video RAM.

Overheating

One possible cause you should eliminate is overheating. Here are some general suggestions that might help regardless of the chip set or a particular computer's configuration out of the myriad of possibilities.

Solutions

1. Clean Up: Dust acts as an insulator, like very fine downy feathers, holding in the heat and allowing it to build up. Remove the cover on your computer. Use a soft brush attachment on a vacuum cleaner and gently vacuum the interior. Then if you have an air compressor, a shop vac or just a can of compressed air, blow out the interior. You will be amazed at the dust the vacuum did not find. In fact it is not a bad idea to wear a little dust mask or do this outside.
2. Adjust Down: If the GPU overheats, it may drop out of high performance mode. If it does so, the work will be picked up by the CPU(s) on the mother board. Their temperature will climb. There is no graceful drop out, just a messy crash or hang. Run Windows Task Manager and look at the Performance. Tab to check on the CPU(s). You really want to average under the fifty percent mark to insure stability. Most GPU's come with some kind of software control package, so run that package (e.g. Catalyst Control Center):
   • Check the cooling fan settings. Often fans are defaulted to a low and quiet rpm which is adequate for spreadsheets, word processing and surfing the internet but is not sufficient to keep the GPU cool when playing a demanding game, like Skyrim. You want all of the cooling you can get.
   • Make certain the overclocking, if selected, is modest - say +40% of what is possible. You can adjust up or down later. The key here is to check your GPU temperature. If you can keep it around body temperature (37 to 41 degrees C) that is usually a very stable situation.
   • Decide what is most important to you for the game. Is it frames-per-second or is it really smooth graphics with deep detailed views. You may have to compromise by reducing one to enhance the other in the game settings.
   • Consider a lower resolution or running in a windowed mode. The fewer pixels to process, the less work and consequently the cooler the GPU can run.